Concept

The technical measurements generated by IT systems for real time monitoring can also be used as a basis for information at the tactical and strategic levels. SMT tools evaluate, aggregate and historise selected technical measurement and provide them with attributes describing their relation to the business.

A mixture of built-in standard reports and customized solutions are presented through a genuine Business Intelligence interface. This is the way IT Business Intelligence brings overview and predictability to the connections between business and IT.

A solid foundation for dialogue between IT and business management is thus created, as well as the basis for decision within the IT Service Delivery disciplines of ITIL. Optionally, SMT Data’s professional services can secure a smooth and swift implementation of IT Business Intelligence.

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