User behaviour

Natural human working patterns tend to concentrate most IT activities into a few daily peak hours. Users often do not realise how much can be saved by deliberately breaking such patterns.

The data warehouse used in IT Business Intelligence also has non-technical dimensions providing information about the users and the business. These dimensions make it possible to break down the usage of technical IT resources according to origin. In other words, IT Business Intelligence shows not only how much of each technical IT resource has been used – but also by whom.

When the major contributors to the usage of technical IT resources are visualised, user behaviour can be optimised accordingly.

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