Optimise user behaviour

A significant reduction of IT operational costs may require active participation of the users. A reduction of the service goals or a change in user behaviour (i.e. shifting user activity away from peak periods) may be applicable if the total effect creates an advantage for the business.

The data warehouse used in IT Business Intelligence combines dimensions related to IT as well as business and users. These dimensions make it possible to break down the usage of technical IT resources according to origin. It becomes apparent not only how much of each technical IT resource has been used – but also by whom (and when).

IT Business Intelligence visualises the major contributors to the usage of technical IT resources so that user behaviour can be optimised accordingly.

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