IBM mainframe systems

The tool SMT/ERM is SMT Data’s foundation for IT Business Intelligence in IBM mainframe installations. It handles statistical data from z/OS and its subsystems (DB2, CICS, IMS etc), creating information of great value to all levels of the IT organisation.

For almost two decades SMT/ERM has provided insight and overview to ITIL’s IT Service Delivery (or Service Design) disciplines.

SMT/ERM also combines technical data with business related information to deliver the necessary management overview to inspire and support IT cost reduction initiatives.

Using this single source of information at technical, management and business levels may enhance communication and dialogue substantially.

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